Terms of service

TrustTrip is a ridesharing platform: it connects drivers who publish trips they already plan to drive with passengers who reserve seats on those trips, with transparent cost-sharing. The platform provides trip discovery, booking, messaging, secure payment processing, and trust tooling around that exchange.

TrustTrip is not a carrier, a taxi service, an on-demand dispatch operator, or a gig-work marketplace. TrustTrip does not employ drivers, does not own the vehicles, and does not operate the trips. The transportation itself is carried out by members, between members, on already planned itineraries that they publish.

Because of this role, TrustTrip's responsibility is the quality and integrity of the platform, including accurate booking records, secure payments, verification workflows, and policy enforcement, rather than the performance of the journey itself.

You need an account to book a seat, publish a trip, or use member messaging. You commit to providing accurate identity and contact information and to keeping your credentials secure. Each person may have one personal, non-transferable account.

Drivers complete an additional onboarding with document verification before they can publish trips. Driver eligibility can be suspended or revoked if verification lapses or platform rules are breached.

TrustTrip may send transactional text messages about your account, bookings, and trips after you give the applicable consent. Verification codes are sent only after you select Send code. Recurring messages require the SMS setting to be turned on. Details, opt-out, and message types are in our Privacy policy under SMS notifications.

Using TrustTrip means agreeing to a small set of non-negotiable commitments. They exist to keep shared travel workable for everyone:

• Provide accurate account, trip, and booking information, and keep it up to date.
• Honour confirmed bookings. Cancellations and no-shows are assessed under the published cancellation policy.
• Comply with applicable laws, including driving, insurance, and vehicle requirements for drivers.
• Use messaging, reviews, and support channels in good faith, without harassment, spam, or off-platform payment circumvention.
• Respect other members' personal information encountered through a trip.

Online checkout covers TrustTrip platform fees (and taxes when enabled). The driver’s shared amount for your segment is settled in person on trip day. Both lines are shown before you confirm. How prices are composed is documented on the Pricing page (linked below).

Cancellation-related refunds follow the published Cancellation policy and the review tied to your specific booking. A separate payment-integrity review applies if a card payment settles but the booking cannot be safely created. The Cancellation policy page describes cancellation outcomes and what to expect.

Optional annual memberships unlock TrustTrip persona access, including publishing trips as a driver and booking when a passenger membership is required. They are billed separately from seat checkout and are not a trip payment. Plan prices, trial, renewal, and membership-specific terms are on the public Memberships page (linked below).

TrustTrip works to keep the platform reliable, secure, and accurate, but cannot guarantee that every published trip will operate as planned because that depends on members. Where a trip is disrupted, the cancellation policy and refund review are the remedy framework the platform provides.

To the extent permitted by applicable law, TrustTrip's liability is limited to its role as a platform operator. Nothing in these terms excludes liability that cannot be excluded under the laws that apply to you, including Canadian consumer protection rules.

We may update these terms as the product and applicable law evolve. When a change is material, we communicate it through documented channels (in-product notice or email) before it takes effect. Continuing to use TrustTrip after the effective date means you accept the updated terms.

Questions about these terms can be sent to support at any time.