Report an issue
Flag account, trip, booking, or safety concerns so our team can review and follow up with the right context.
Use the right channel for faster help — guest chat on public pages for general questions, signed-in trip messaging for day-of coordination, and Contact us for account-specific cases that need a written record.
When to report
Report issues that affect your booking, payment, account access, or safety on a shared trip. The more context you include (booking reference, trip link, dates), the faster we can route your case.
Booking or payment
Unexpected charges, missing confirmation, or checkout errors — include your booking reference and trip link when available. Refund treatment follows the published cancellation and payment policies; support documents what happened rather than promising automatic refunds.
Trip information
Material mismatch between published route details and what you experienced — document dates, the trip URL, and what differed. This helps us review against the published record, not a verbal summary alone.
Account access
Cannot sign in, verification stuck, or notification delivery problems — use Contact us with the email on your account. For trip-day coordination, signed-in messaging on the trip is usually faster than email.
Safety concerns
Safety reports are prioritized for review. Include trip, booking, and member context when safe to do so — our trust tools support the community but are not a substitute for emergency services.