Help for drivers
Verify, publish trips, and manage bookings.
This guide covers the driver's working procedures: getting verified, publishing trips, and managing bookings day to day. If you are still deciding whether to drive, Become a driver is the page that lays out the whole proposition. This one assumes you are in.
Onboarding and verification
- Complete your driver profile — From your account, start driver onboarding: identity details, licence, and vehicle information with supporting documents. Submissions are reviewed by our team. Incomplete documents are the most common delay, so check the requirements list before submitting.
- Follow your status in the driver workspace — Your onboarding status is visible live. Publishing stays locked until approval. Once approved, publishing unlocks while membership, documents, and platform rules remain in good standing.
Publish a trip
- Create the trip from your workspace — Set departure, stops, and destination with route preview, then the schedule and the seats you offer. The route points you publish are what passengers can book between. Choose stops you are genuinely willing to serve.
- Set your segment amounts — You set the shared amount for each route segment within TrustTrip suggestions and platform limits. Driver and platform amounts are shown separately. See Pricing for the full breakdown.
- Publish again when the route recurs — Recurring routes can be published efficiently with the batch tools in the creation flow. Each published trip is independent: its own seats, bookings, and messaging.
Manage bookings and trip day
Bookings arrive confirmed
When you see a confirmed booking, the seat count has been updated and the booking is documented. Each booking shows the passenger profile and the exact segment reserved.
Coordinate in trip messaging
Boarding points and timing adjustments belong in the trip's messaging, where they stay on the record. Adjustment requests from passengers (stop changes) reach you for review. Nothing changes on a booking without your acceptance.
Trip day and completion
Run the trip you published, mark completion in your driver tools, and review your passengers afterwards. Reviews work in both directions, and your review history is what future passengers see. From the scheduled departure time, wait at least 15 minutes at the agreed boarding point. See Delays at the boarding point in the cancellation policy. If a passenger no-shows, review and report it. The trust rules apply to everyone.