Pricing
Who sets each amount in your seat total.
Every seat total on TrustTrip separates the shared trip amount from the platform fee. You see both before paying. This page explains who sets each amount on Canadian carpool trips and shows an example using the current platform fee.
Who sets what
Two parties, two amounts, no overlap. That split is the foundation of pricing on TrustTrip:
The driver sets the shared trip amount
When a driver publishes a route, they set the shared amount for each segment between official route points (departure, stops, destination). TrustTrip offers a cost-sharing suggestion and keeps published amounts within platform limits so pricing stays in a fair rideshare range. You reserve the segment matching your boarding and drop-off points, and pay the amount published for it.
TrustTrip sets the platform fee
The platform fee covers booking infrastructure, secure payment, support, and trust tooling. It is charged per seat: $2.50 CAD on short trip segments and $4.95 CAD on long trip segments. On a long-classified trip, your booked segment still uses the short fee when its routed distance is under 40 km.
Everything multiplies per seat
Reserving two seats doubles both parts: the shared amount and the platform fee. Checkout confirms the platform-fee total charged online. The shared trip amount is paid to the driver separately.
A worked example
Say a driver publishes a short trip segment at a shared amount of $18.00 CAD. This is an illustrative figure because drivers set their own amounts. Here is the complete math:
One seat
Shared trip amount $18.00 CAD + platform fee $2.50 CAD = $20.50 CAD total. That breakdown is shown before you reserve.
Two seats, same segment
The shared amount and platform fee repeat per seat. ($18.00 CAD + $2.50 CAD) × 2 = $41.00 CAD.
What the driver receives
The shared trip amount ($18.00 CAD per seat in this example) is the driver's part of the cost-sharing. The platform fee is TrustTrip's part. The trip page always shows both, so neither side has surprises.
Where you see totals
The same amounts follow you across the product. What differs is precision, not honesty:
Trip page (guest or signed in)
The full breakdown for your exact boarding and drop-off points: shared trip amount plus platform fee on the official route. This reference view is available before you create an account.
Trips list “from” price
Discovery results show an indicative from-price per trip, because your exact total depends on which segment you book. Open the trip page for your precise breakdown.
Total confirmed at checkout
At checkout, the platform-fee total is confirmed before you pay online. If trip pricing or your segment changes before payment completes, you see an updated total.
Paying your driver
Your booking total has two transparent parts on the trip page. Secure checkout covers TrustTrip platform services. The shared trip amount is settled in person with your driver.
Two parts, one clear breakdown
Platform fees and applicable taxes are paid through secure checkout when you reserve. The shared trip amount for your segment is shown on the trip page before you book, so you always see both lines upfront.
When you pay your driver
Pay at boarding or when the trip ends, not before you meet. Your booking record confirms your seat. Pay the shared trip amount in person using a method your driver accepts on the trip page.
How to pay
Accepted methods appear on the trip page for each ride. If anything is unclear, confirm with your driver through trip messaging before departure.
Rounding and adjustments
Display rounding
Shared trip amounts may be rounded for display. Checkout always charges the exact total you confirmed.
Stop adjustments after booking
Changing your boarding or drop-off after booking goes through a driver-reviewed adjustment along the published route. You see the impact before you send. Optional stops can also be added at checkout before you pay. Both paths use the same detour rules. See the booking adjustments guide.
Cancellations and refunds
Refund treatment depends on timing and role. The cancellation policy is the authority for each scenario.
Pricing FAQ
Not silently. Your platform-fee checkout total is confirmed before payment. If the driver changes trip pricing or your segment before payment completes, checkout shows an updated total and you decide whether to proceed. The online charge always matches the platform-fee total you confirmed. It never uses an updated price you did not see.
Secure online payment and the documented booking record, passenger and driver support, trust tooling (verification review, reviews, reporting), and the infrastructure that runs discovery and messaging. It is charged per seat, itemized, and never hidden inside the trip amount.
Yes. When you’re eligible and your balance covers the full TrustTrip platform-fee total for your seats, you can pay that line with Trust points so the online platform fee is $0. Points never pay the driver’s shared amount. The Trust points guide explains welcome bonus, earning, and checkout.
Some campaigns reduce platform fees at checkout when a valid code applies. A valid code shows its effect on your checkout breakdown before you pay. If you do not see the reduction in the breakdown, it has not applied.
The shared trip amount shown on the trip page for your booked segment is the cost-sharing part of the total. The platform fee goes to TrustTrip. Drivers do not receive a cut of the platform fee, and TrustTrip does not take a percentage of the shared amount.
The shared trip amount is paid in person at boarding or when the trip ends, after you meet your driver on trip day. Platform fees and taxes are handled in TrustTrip secure checkout when you reserve. See the breakdown on the trip page before you book.