Ridesharing glossary
Plain-language definitions for trips, bookings, pricing, and trust on TrustTrip — the reference when a term appears elsewhere.
This page defines shared-travel vocabulary in one place. For step-by-step booking procedures, read How it works; for amount breakdowns and live fees, read the Pricing guide.
Trips and discovery
How drivers publish routes and how passengers find them on the trips page.
Published trip
A route and schedule a verified driver plans to travel, with official boarding and drop-off points along the corridor. Passengers reserve seats on that published itinerary — it is planned shared travel, not a private dispatch order or on-demand ride.
Discovery search
The trips page lists upcoming published trips. Modes include the full catalog, segment search (From → To), Nearby (with your consent), and On your route — each mode answers a different way of finding a fit.
Segment match
When your requested corridor fits a trip's published stops with seats still available, that trip can appear in segment search even if you are not travelling the full route. Your booking total is based on the segment you choose, not the whole trip by default.
Available seats
Remaining capacity on a published trip after confirmed bookings. Shown on the trip page before you reserve; once checkout succeeds, your seat is held and the count updates for everyone browsing.
Bookings and demand
From interest to a confirmed seat — and what a RideRequest is (and is not).
Booking
Your confirmed reservation of one or more seats on a specific published trip, created after secure checkout. Details, status, adjustments, and cancellation all live in your passenger space on that booking record.
RideRequest
A demand signal you post when no suitable trip is visible — where and when you need to travel, visible to drivers planning similar corridors. It is not a guaranteed booking, not a transport order, and nothing charges or reserves automatically when you post.
Secure checkout
The signed-in payment flow that confirms your seat from a server-calculated quote. The amount charged matches the quote you reviewed — the same documented path for every booking on TrustTrip.
Booking quote
The server-calculated total for your seats and segment before payment — shared trip amount and platform fee shown separately. If pricing changes before you pay, you receive a fresh quote instead of a silent change.
Pricing vocabulary
How totals are split and what you review on the trip page before checkout.
Cost-sharing
The shared trip amount for your booked segment — set by the driver along their published corridor, not by TrustTrip. It appears in your checkout total alongside the platform fee, both visible before you pay.
Platform fee
TrustTrip's per-seat service fee, which depends on trip class (short vs long segment). It is added to the shared amount for your checkout total — it is not a percentage taken from the driver's amount.
Segment pricing
Route-based pricing along the driver's published corridor. Your total depends on which boarding and drop-off points you book between — two passengers on the same trip can pay different shared amounts if their segments differ.
People and trust
Verification, reviews, and reliability context on shared travel.
Driver onboarding
Identity, licence, vehicle, and profile review before a driver can publish trips. Status is visible in the driver workspace; approval unlocks publishing but does not replace ongoing compliance with platform rules.
Peer review
Structured feedback between driver and passenger after eligible completed trips — part of the shared-travel record both sides can consult. Reviews inform future decisions; they are not a guarantee of any particular outcome on a future trip.
Trust reliability
Account context shaped by documented trip behaviour, including cancellations and no-shows under the published policy. It helps members assess patterns; it is one signal among several, not a safety certification.
Changes and adjustments
When plans shift after booking or along the route.
Cancellation
Ending a booking or trip before travel. Consequences for refunds and account context depend on timing, your role (passenger or driver), and the published cancellation policy — read that page before cancelling.
Booking adjustment
A request to change your boarding or drop-off point on the same trip after you already have a booking — among the trip's published route points. The driver reviews each request; distinct from posting a RideRequest when searching for a first trip.
Boarding / drop-off point
Where you get on or off relative to the published route. Your segment choice drives pricing; changing points after booking goes through the adjustment flow, not a silent repricing.
Glossary FAQ
Cost-sharing is the driver's shared amount for your segment. The platform fee is TrustTrip's per-seat service charge by trip class. Both appear separately in your quote and together form your checkout total.
A verified driver lists a planned route, schedule, and seats so passengers can compare details and reserve. Publishing creates a public trip record — it is not assigning a driver to a passenger on demand.
After you already have a confirmed booking and need a different boarding or drop-off on the same published trip. For finding a first trip, use discovery search or a RideRequest instead.