Contact us
Email, form, or guest chat with support.
For general questions, guest chat is available on public pages. For account, payment, or safety cases, use the form below with as much detail as you can. Include the booking reference, trip link, and account email. If you texted HELP to a TrustTrip SMS, use this page or email for human support, and see the Privacy Policy SMS section for STOP and message types.
Support coordinates
Support is available during the hours shown below. Safety reports are prioritized. Response time varies with the case.
Monday to Friday, 09h-16hSend a message
Include your topic, what happened, and what you need (information, correction, review). Refunds follow the published policy. Support documents your case without promising automatic treatment.
Access help
If a TrustTrip page or flow is hard to use, describe the obstacle through this form or by email. Include the page, action, and assistive technology involved when relevant.