Booking adjustments
Request a different boarding or drop-off point.
Need a different boarding or drop-off point? Booking adjustments let you request another point along the published trip route without cancelling. TrustTrip checks whether your point fits the route and detour limits, shows any impact on the driver amount before you send, and leaves your booking unchanged until the driver accepts. When the trip itself no longer works, use the cancellation policy instead.
Requesting a change
- Open your booking — In your passenger space, open the booking and start an adjustment request. You propose a boarding or drop-off point along the trip route. TrustTrip validates it against the published route and detour limits before you can send.
- Review the impact before sending — Before you send, you see whether the point is acceptable and how the driver amount would change if approved, including when you book multiple seats and the difference scales with seat count. Submitting sends the request to the driver. Nothing on your booking changes yet.
- Wait for the driver's decision — Only the driver accepts or declines. You see the status in your account. You can withdraw a pending request while it is still under review. If accepted, your boarding or drop-off updates and any extra stop fee is added to the amount you pay the driver in person.
What you pay online vs in person
At checkout you pay TrustTrip platform fees and applicable taxes on your card. The shared trip amount is paid to the driver in person on trip day.
Platform fees stay fixed after checkout
An approved adjustment does not charge your card again. TrustTrip platform fees and taxes you already paid online remain unchanged.
Driver amount may increase
If the adjustment adds distance along the route, the extra stop fee is added to the driver amount you settle in person. It is always shown before you confirm the request.
Two moments: checkout vs after booking
Optional stops during checkout
Before you pay, you can add optional boarding or drop-off points on the trip detail page. The total at checkout includes any pending stop fees. The driver still reviews after booking.
After booking
From your booking page you can request changes to your boarding point or drop-off point on the same trip. The same route and detour rules apply. You cannot have two pending requests of the same type at once.
Limits and outcomes
Points must fit the published route
Adjustments are for points along the route the driver published, within the trip's detour limits. They are not for arbitrary off-route destinations. If your need falls outside the published route, browsing other trips or posting a ride request is the right path.
If the request is declined
Your original booking terms stay exactly as they were. Trip messaging can help coordinate timing. Cancellation under the policy remains available if the original points no longer work.
Deadline to send a request
Requests are available while the trip is open for review and until shortly after the estimated trip end. After that window, contact support or use cancellation if you need to leave the trip.
No silent price changes
Any amount you end up paying was shown before you confirmed. An adjustment never reprices your booking without your explicit acceptance.