Booking adjustments
Change your boarding or drop-off after booking — the request flow, the price impact, and the limits.
Plans shift. Booking adjustments let you request a different boarding or drop-off point on the same trip without cancelling — the driver reviews each request, any price impact is shown before you confirm, and your original booking stays intact until acceptance. When the trip itself no longer works, the cancellation policy is the right path instead.
Requesting a change
- Open your booking — In your passenger space, open the booking concerned and start an adjustment request. You can propose a different boarding or drop-off point among the trip's published route points.
- Review the impact before sending — If the new segment changes the price, the updated amount is shown before you submit — you always know the cost of the change up front. Submitting sends the request to the driver; nothing on your booking changes yet.
- Wait for the driver's review — The driver accepts or declines from their side, and you see the status in your account. On acceptance, the booking updates to the new points and any price difference is settled through the documented payment flow.
Limits and outcomes
Changes stay on the published route
Adjustments work between the trip's official route points — a driver is not obliged to serve a point they never published. If your new need falls outside the route, browsing other trips or posting a ride request is the honest path.
If the request is declined
Your original booking terms remain exactly as they were — declined requests change nothing. Trip messaging can help find an arrangement when timing is tight, and cancellation under the policy remains available if the original points no longer work for you.
No silent price changes — ever
The rule across TrustTrip applies here too: any amount you end up paying was shown to you before you confirmed something. An adjustment never reprices your booking without your explicit acceptance.