Help for passengers
Search, book, and manage your rides.
This guide is procedural: it tells you where to click and what happens next, from your first search to managing a confirmed booking. For the narrative overview of how TrustTrip works, the How it works page is the better read. This one is for getting things done.
Search and compare
- Open the trips page and search — Enter departure, destination, and optionally a date and seat count. The search matches segments. Trips passing through your points partway along a longer route appear too. Use the mode chips above the list to switch between all trips, segment search, and (signed in) location modes.
- Narrow with filters — Max price, departure window, and minimum seats apply in every mode. If results are thin, widen the date first. It is the filter that excludes the most.
- Open trip pages to compare — Each result opens a full trip page: official route points, schedule, available seats, driver profile with reviews, vehicle context, and the exact amount breakdown for your segment. Comparing two or three trip pages on the same route takes a minute and is worth it.
Reserve a seat
- Choose your boarding and drop-off points — On the trip page, select the segment you want. Your points and seat count drive the total, which updates in the breakdown before any payment step.
- Sign in and confirm in secure checkout — Checkout shows both lines: shared trip amount plus platform fee. The online charge is the platform-fee total you confirm. If trip pricing changes mid-checkout, you get an updated total instead of a silent change.
- Get your confirmation — When checkout completes and the booking is created, your seat is confirmed: the record appears in your passenger space with amounts, segment, and status, and the driver sees your confirmed booking. While you pay, seats may be held briefly. If checkout does not finish, that hold expires and nothing is charged. If capture succeeds but the seat cannot be booked, we review a refund.
After you book
Your passenger space is the control panel
Upcoming trips, booking status, trip updates, and notifications all live there. Trip-day coordination, including boarding point details and timing, happens in the trip messaging, where it stays on the record.
Changing your stops
Need a different boarding or drop-off on the same trip? Open the booking and request an adjustment along the published route: you see acceptability and driver amount impact before you send, the driver decides, and nothing changes until acceptance. The booking adjustments guide covers payment split, limits, and checkout optional stops.
Cancelling
Cancel from the booking page as early as possible. Consequences and refund treatment depend on timing and follow the published cancellation policy. Read that page before cancelling so there are no surprises.